Last updated June 1, 2022

Returns

Returns can be made in-store or by mail. 

All returns must be postmarked within fourteen (14) days of purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in proper shipping packaging with the return form provided, then mail your return to:

Folk & Whimsy

Attn: Returns

RMA:

10218 74 St NW

Edmonton, AB T6A 2Y1

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company. 

Exceptions

The following items cannot be returned or exchanged

• Baby carriers
• Sale & clearance items

For defective or damaged products, please contact us at [email protected] to make return or exchange arrangements. 

Please Note

• Sale items are FINAL SALE and cannot be returned
• Returned items must have packaging intact, be unused, unworn, unwashed, and free of scent, hair, etc. 

Questions

If you have any questions concerning our return policy, please contact us at [email protected]